Refund policy
RETURN, REPLACEMENT & REFUND POLICY
At Kashi Wellness, we strive to ensure every order reaches you in perfect condition.
Due to the personal care nature of our products, we do not accept returns once a product has been opened, used, or tampered with.
REPLACEMENTS
We offer replacement only in the following situations:
• Product received damaged during transit
• Product received in leaking condition
• Wrong product delivered
• Missing item from the order
• Manufacturing defect identified upon delivery
To request a replacement, please contact us within 7 days of delivery with:
• Order number
• Clear photographs of the product
• Images of the outer packaging (if damaged)
Email: anshumaan.pathak555@gmail.com
Requests received after 7 days of delivery may not be eligible for replacement.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items are not eligible for return or refund:
• Opened products
• Used products
• Products with broken seals
• Products damaged after delivery
• Orders purchased during promotional or clearance sales
• Gift cards
CANCELLATIONS
Orders can only be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
REFUNDS
Refunds are only issued in the following cases:
• Replacement product is unavailable
• Order cannot be fulfilled by Kashi Wellness
• Wrong item delivered and replacement is unavailable
Approved refunds will be processed to the original payment method within 7–10 business days.
QUALITY ASSURANCE
Every Kashi Wellness product undergoes quality inspection before dispatch. If you experience any issue with your order, please contact our support team and we will work to resolve it promptly.
CONTACT US
For replacement requests or order-related concerns:
Email: anshumaan.pathak555@gmail.com
Kashi Wellness reserves the right to refuse returns or refunds that do not meet the conditions outlined above.